Contact Information
HONG KONG 香港
HashKey Group’s headquarters and leadership team are located in Central and at Cyberport. HashKey actively participates in the vibrant fintech and blockchain community, including support for events such as Hong Kong Fintech Week.
14th Floor, Three Exchange Square, 8 Connaught Place, Central, Hong Kong
香港中環康樂廣場8號交易廣塲第三座14樓
Unit 614 – 15, Level 6, Core D
Cyberport 3, 100 Cyberport Road, Hong Kong
香港數碼港道100號3座D區6樓614-615室
Tel: (852) 3755 2388
TOKYO 東京
Tokyo Hash is located in central Tokyo. HashKey DX provides digital asset expertise and connects institutional businesses with opportunities in Japan. Tokyo Hash supports and participates in the fintech and blockchain communities.
2nd Floor, Marunouchi Yusen Building,
2-3-2, Marunouchi, Chiyoda-ku, Tokyo 100-0005
東京都千代田区丸之内２丁目３番２号
Tel: 03-6259-1570 (Main), 03-6259-1588 (Direct)
Fax: 03-6259-1578
SINGAPORE 新加坡
HashKey Singapore is in the heart of the financial district. The team offers digital asset trading, blockchain solutions, and educational solutions. HashKey takes a leading role in the development of the fintech and blockchain communities in Southeast Asia.
3 Church Street
Samsung Hub #28-06,
Singapore 049483
漆街3號，#28-06
三星大厦
Tel: +65 69898000
SUBMIT A COMPLAINT
In HashKey, we put customers first and treat all complaints, including anonymous ones, seriously. If necessary, customers can file a complaint to us by email (compliance.complaints@hashkey.com) with full details including but not limited to circumstances of the alleged incident, supporting information concerning the complaint, and the expected outcome of the complaint.
In order for us to assist with customer complaints in a timely manner, it would be helpful to include in the email, the customer’s full name, address, and other relevant details such as account number or account details to such extent as necessary. An acknowledgement of the complaint will be issued within 7 days of the day of receipt and a final response will be issued to the customer within 2 months.
For details on our complaints handling policy and procedures, please click here.
Please leave your message below, our team usually replies within two working days.
