Duties & Responsibilities:

• Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products

• Be able to troubleshoot complex application and technical problems independently

• Escalate and follow-up on permanent fix for development related issues

• Analyze business requirement to provide tools and solution

• Liaise & manage software vendors

• Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches

• Develop and build schedule jobs/feeds for system integration and enhancement

• Ensure effective and timely resolution to business

• Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans

• Provide technical and requirement specification

• Improve productivity and SLA via process improvement, system enhancements and automation

• Document procedures, best practices and troubleshooting FAQs

• Shift duty, need to work across weekends/weeknights/holidays on a rotation basis­­­

Qualifications/Skills:

• University degree in computer science / engineering or equivalent field of study

• 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution

• In-depth technical background and experience in performing/managing L1/L2 application support

• Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)

• Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools

• Experience in process improvement and automation initiatives in production management projects

• Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment

• Self-motivated and ability work with minimal supervision

• Knowledgeable in all phases of Software Development Life Cycle (SDLC)

• Candidates with ITIL certification will be an advantage

• Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies

• Excellent communication and client service skills and mentality

• Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)