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Duties & Responsibilities:

  • Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products

  • Be able to troubleshoot complex application and technical problems independently

  • Escalate and follow-up on permanent fix for development related issues

  • Analyze business requirement to provide tools and solution

  • Liaise & manage software vendors

  • Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches

  • Develop and build schedule jobs/feeds for system integration and enhancement

  • Ensure effective and timely resolution to business

  • Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans

  • Provide technical and requirement specification

  • Improve productivity and SLA via process improvement, system enhancements and automation

  • Document procedures, best practices and troubleshooting FAQs

  • Shift duty, need to work across weekends/weeknights/holidays on a rotation basis­­­


  • University degree in computer science / engineering or equivalent field of study

  • 5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution

  • In-depth technical background and experience in performing/managing L1/L2 application support

  • Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)

  • Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools

  • Experience in process improvement and automation initiatives in production management projects

  • Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment

  • Self-motivated and ability work with minimal supervision

  • Knowledgeable in all phases of Software Development Life Cycle (SDLC)

  • Candidates with ITIL certification will be an advantage

  • Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies

  • Excellent communication and client service skills and mentality

  • Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)

Production Management Manager

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