Duties & Responsibilities:
Responsible for supporting IT Production environment including day-to-day system operations and upstream/downstream feeds for the assigned products
Be able to troubleshoot complex application and technical problems independently
Escalate and follow-up on permanent fix for development related issues
Analyze business requirement to provide tools and solution
Liaise & manage software vendors
Conduct System Quality Assurance Test and User acceptance Test; Perform production deployment and upgrade system patches
Develop and build schedule jobs/feeds for system integration and enhancement
Ensure effective and timely resolution to business
Adhere to ITIL Application Support methodology, follow incident and change management procedures; execution of BCP/DRP plans
Provide technical and requirement specification
Improve productivity and SLA via process improvement, system enhancements and automation
Document procedures, best practices and troubleshooting FAQs
Shift duty, need to work across weekends/weeknights/holidays on a rotation basis
Qualifications/Skills:
University degree in computer science / engineering or equivalent field of study
5+ years’ experience in Technology Service / Production Management with proven technical support role in a reputable bank or financial institution
In-depth technical background and experience in performing/managing L1/L2 application support
Experience in supporting systems running on Linux, UNIX, Windows, and cloud platforms (e.g. AWS)
Hands-on experience in SQL, shell scripts / python, job schedulers, monitoring and support tools
Experience in process improvement and automation initiatives in production management projects
Outstanding incident management, troubleshooting, analytical, and problem-solving abilities, along with ability to collaborate cross-functionally in a fast-paced and growing environment
Self-motivated and ability work with minimal supervision
Knowledgeable in all phases of Software Development Life Cycle (SDLC)
Candidates with ITIL certification will be an advantage
Well-versed in current technological trends ideally in the area of cloud/container based microservices, cryptocurrency and blockchain technologies
Excellent communication and client service skills and mentality
Fluency and proficiency in written/spoken English and Chinese (Mandarin and Cantonese)